Erase Your Data

Intonella has no accounts and no sign-in. Each install of the app gets a random ID, and everything Intonella keeps for you is stored under that ID. You can erase it at any time. Erasing is permanent and can’t be undone.

Erase it in the app

The fastest way is right inside the app, and it takes effect immediately:

1. Open Intonella and go to Settings.

2. Scroll to the bottom and tap Erase my data.

3. Confirm. Your ID and everything stored under it are erased, and the app starts fresh with a new ID.

Request erasure by email

Email us at support@intonella.app and ask us to erase your data. Because we hold no name or email address for you, we need your ID to find it: a support email sent from the app’s Settings → Email support includes it at the bottom. We respond within one month, and usually much sooner.

What gets erased

• Your progress and everything else Intonella stores under your ID
• Your ID itself, including the copy that lets a new phone pick up where you left off
• Your customer record with our purchase processor, RevenueCat

What we keep, and for how long

When you erase your data, we remove it from our active systems within 30 days. Some data may linger in encrypted backups for up to 90 days before it’s permanently overwritten. We may retain anonymized usage statistics, security logs, and aggregate metrics for longer, and we’ll keep whatever the law requires us to keep — none of it identifies you. There’s more detail in our Privacy Policy.

A note on purchases

Purchases are made with your Apple or Google account, not with us, so they stay there after you erase your data. Each one is bought once, so there is nothing to cancel. Tap Restore purchases in the app to bring them back.

Contact

Questions about erasing your data, or about the data we hold? Email us at support@intonella.app. Intonella is operated by Reciptix LLP, a limited liability partnership registered in the United Kingdom.

Last Updated: October 8, 2026